Businesses exist to produce profits. More importantly, businesses exist to generate cash flow. Without cash flow, businesses fail. When businesses fail, people lose their jobs and the company obviously has no ability to create new jobs. I’m not sure why more leaders don’t communicate and teach the importance of cash flow.

Diversity plays a big role in organizations as employees represent different backgrounds, different beliefs, they are from different communities, and most of all, they have many different ways to communicate.  Communication is key in almost every relationship and relationships in the workplace are no different – they are an integral part of the culture within an organization.

An open door policy, sitting down with employees frequently, having accessible management, and treating others with mutual respect are avenues we use at PFSbrands to keep communication open.  We believe in straight talk and when combined with our open-book management, most employee-owners feels valued and respected.  Often busy executives and managers find it difficult to remain efficient and productive when maintaining accessibility to all employees.  We believe processes should be in place so that all employees have opportunities to sit down and discuss issues that affect their job, their lives, and the overall workplace.  Employee-owners are encouraged to meet problems head-on and not turn to other outlets to express concerns.  We are dedicated to improving our culture even in the midst of an evolving world.

One of the best ways we keep employee-owners active in communication is through the use of surveys.  These surveys are used regularly to allow constructive criticism and constant improvement.  Employee-owners are able to express any concerns that may be affecting their work and this feedback is used to continuously improve the work environment.  Letting everyone share their voice allows them to take ownership in the success of our company.  This kind of mutual respect allows PFSbrands to evolve as the world continues to change.

Technology has changed the way companies facilitate the exchange of information and stay in touch within the walls of the office.  Email is no longer the lone ranger in workplace communication.  Instant messaging, texting, and even the use of social media sites keep information exchange instantaneous; however, instant isn’t always the best.  We’ve all seen how fast a situation is judged and tried when placed in the public eye – especially through social media.  Recognizing you are part of a team, a part of something much bigger, encourages an environment that appreciates the efforts of others and displays respect in return.

I have found that there are many benefits that come along with open-book management; high level communication is one of the most profound.  I’m proud to be part of a team that embraces straight talk, encourages all types of communication, and is constantly pushing to get better.

One thought on “Communication in Open-Book Management”

  • Hi! This post couldn’t be written any better! Reading through this post reminds me of my previous room mate! He always kept chatting about this. I will forward this post to him. Fairly certain he will have a good read. Thanks for sharing!

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